How can we help?
Send us a message and a person will reply by email, usually within one business day. If you have an account, log in first so you can follow the conversation in your wallet.
Quick answers
I forgot my password
Use “Forgot password” on the login page. After you set a new password, restore your wallet with your 12-word recovery phrase. Your previous wallet stays saved and opens again with the old password.
I didn't get the verification email
Check spam and promotions, then use “Resend email” on the verification screen. Links work for 24 hours.
My transaction is pending
Open it in Activity to see its status on the network. On Bitcoin and EVM networks you can speed it up with a higher fee. A pending transaction can't be cancelled by Keylo.
I sent to the wrong network
If the address belongs to you on the other network, your Keylo wallet can usually reach it: switch networks and check. Funds sent to an exchange on an unsupported network need that exchange's support team.
A swap or bridge is taking long
Open it from Activity. The tracker checks both chains until the funds arrive or the protocol refunds them. If it's still pending after an hour, send us the tracker link.